Ordering from Wolveyes was extreme disappointment and concern regarding my order experience with Wolveyes. It's been 15 days and I am chasing the Wolveyes for my order after Advance payment..
Order Details:
Order Date: 14th August 2026
Product: Wallet
Payment: Advance Paid
Commitment: Delivery within 7 days
It has now been 14 days and I have still not received my order. The way this matter has been handled is completely unprofessional and unacceptable.
Timeline of Events:
1. 20th August - When I followed up, I was told the order was not received. Shockingly, no call or SMS was ever received from TCS.
Your response was: "Please collect it from your nearest TCS office."
This is after taking advance payment and making us believe you were a highly professional brand at the time of placing the order.
2. 20th August - After I raised the issue, you gave a commitment that the order will be delivered and that a complaint has been forwarded to TCS. This was only done after I asked.
3. 21st August at 3:00 PM - Again after following up, I received another disappointing reply: "Ma'am, please collect it from your nearest TCS office."
4. 22nd August - Saturday - I called again and explained that I have already paid in advance. You then committed that the order will now be sent to me.
5. 27th August - When I followed up to check if the order was sent, my call was cut without even listening to me completely. Later, you sent me a picture of the parcel and asked if this was my address and number. I confirmed. I also requested the TCS tracking ID, and you said you will share it the next day, i.e., 28th August.
6. 28th August - Today has also passed and I have received no tracking ID and no update.
My Concerns:
1. You took advance payment and promised delivery within 7 days. That commitment has been broken.
2. Instead of taking responsibility, your team kept asking me to collect the parcel myself from TCS.
3. There was zero proactive communication. I had to chase you every single time for an update.
4. Cutting the call on 27th August and giving casual replies shows a complete lack of respect for a paying customer.
5. This level of irresponsible behavior damages the trust of customers who pay in advance.
This is not the service I expected from Wolveyes.
I request the following immediate actions:
1. Share the confirmed TCS tracking ID today.
2. Ensure delivery of my parcel to my address within 24 hours.
3. Provide a proper explanation for this delay and unprofessional handling.
4. If you are not capable enough to manage the delivery being a professional Brand, than please return my payment within 24 hours..
If I do not receive a concrete resolution within 24 hours, I will be forced to escalate this matter through public reviews and social media to inform other customers about this experience.
I hope Wolveyes will treat this complaint with the seriousness it deserves and resolve it immediately.
Regards,
Afaq Hayder
